> For the complete documentation index, see [llms.txt](https://appel.gitbook.io/tv-remote-support-and-privacy/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://appel.gitbook.io/tv-remote-support-and-privacy/support.md).

# Support

Support email: <pmfeedback@foxmail.com>

## Connect your TV

1. Connect the phone and TV to the same Wi-Fi with client isolation disabled.
2. Keep the TV on and enable its compatible mobile remote service.
3. Search in the app, or enter the TV’s actual IP address and system manually.
4. Approve the connection or enter the TV’s pairing code when prompted.

## Discovery does not guarantee control

A casting advertisement identifies a device, not full remote compatibility. Check the in-app compatibility guide. Systems can vary across models, regions and firmware, even within one brand.

## Unavailable controls, text or voice

Capabilities depend on the TV protocol, firmware and active app. Text usually requires an active TV input field. Native voice needs a compatible TV service: hold to stream audio and release to end. Recognition language is managed by the TV. The app does not substitute phone speech-to-text for native voice.

## Explore without TV hardware

Choose “Explore demo remote” on the connection page. Demo mode does not control a physical TV or capture audio.

[Privacy Policy](/tv-remote-support-and-privacy/privacy-policy.md)